Cancellation & Payment Policies
Cancellation Policy
We work hard to be flexible and understanding when it comes to schedule changes, while ensuring a safe and well-planned experience for every camper. Since many field trips are paid for in advance and counselor schedules are set to maintain proper camper-to-staff ratios, it’s essential that we have an accurate count of campers each day.
Cancellation and schedule change policy:
- Before April 1st: Make any changes to your enrollment without penalty.
- After April 1st:
- You may make one additional change to a week of your choice, with at least one week’s notice, without paying tuition.
- Any other changes beyond this will require full tuition for the affected week.
- Important: Changes cannot be made at the park site. All updates must go through the camp office via phone or email.
- Extenuating circumstances will be considered individually.
We understand that life happens and schedules can shift. Please contact us anytime for clarifications or assistance—we’re here to help!
Drop-Off, Pickup, and Payment Policies
To ensure a smooth and safe experience for all campers, please keep the following in mind:
Drop-Off:
- Campers should be dropped off by 8:30 AM, unless otherwise noted on the schedule.
- If your child has a lesson, appointment, or conflict, contact a counselor as soon as possible to make alternate arrangements.
Pickup:
- Afternoon pickup begins at 4:30 PM.
- All campers should be picked up by 5:45 PM.
- A $10 late fee per child will apply for pickups after 5:45 PM.
Payment:
- Tuition is due the first day your child attends each week.
- A $10 late fee will be assessed for each day payment is late.
- There is a $20 fee for returned checks.
We appreciate your understanding and cooperation with these policies, which help us provide a safe, organized, and fun experience for every camper.
Summer Day Camp Locations Across Des Moines
Our camps are hosted at safe and accessible parks across the Des Moines suburbs. Campers enjoy morning play, team activities, and field trips at these locations. These locations allow us to provide engaging outdoor activities, swimming, and field trips while keeping daily logistics simple and safe for families.